Refund & Exchange Policy

At Jetette, we take pride in the quality of our pieces and hope you love everything you receive. To ensure clarity and fairness, please read our return and exchange terms carefully.

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Returns

We only accept returns in the following cases:
• The item arrived damaged or defective
• You received the wrong item

To be eligible:
• You must contact us within 2 days of receiving your order
• The item must be unworn, unused, with tags, and in its original packaging
• You must provide proof of purchase and clear photos showing the issue
• You must check the item while the courier is waiting. If you accept the item and the courier leaves, no return requests will be accepted.

Important:
We do not accept returns for personal reasons such as:
• “It doesn’t suit me”
• “I changed my mind”
• “I don’t like how it looks on me”

 

Please keep in mind that shipping fees for returns is a 150 LE

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Size Exchanges

If your item is too large or too small, we’re happy to offer an exchange for a different size, if available.

To request an exchange:
• Contact us within 2 days
• Make sure the item is unused and in original condition
• Note that shipping fees for exchanges are the customer’s responsibility
• The exchange process must be completed within 2 days from when you receive your order

Please note:
We do not offer exchanges for style preferences or if you simply don’t like the item.

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Final Sale Items

Items purchased during sales, promotions, or using discount codes are final sale and cannot be returned.

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How to Start a Return or Exchange

To request a return or exchange, please message us on Instagram
@Jetette.Shop

Include the following:
• Your order number
• Clear photos of the item
• A brief description of the issue
• Your preferred size (for exchanges)

Once approved, we will provide return instructions.
Items sent without prior approval will not be accepted.

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Thank you for understanding and supporting our small business. We’re always here to help if you have any questions!

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